AnimeGems Support
Need help with the AnimeGems iOS app or website? Contact McKittrick Studios using the email below. You do not need to sign in to request help.
Contact support
support@mckittrick.coTell us what happened, what you expected, and the steps that led to the issue. If possible, include:
- Whether you are using the iOS app or website.
- Your app version, iOS version and device model, or browser name.
- The exact error message and a screenshot with personal information hidden.
- The affected title or page URL for catalog and streaming-link issues.
Never send passwords, sign-in codes, access tokens, or payment details.
Account access and saved lists
If sign-in or library restoration fails, check your connection and try again. If the problem continues, contact support with the error message. Avoid deleting the app or clearing browser storage while troubleshooting: guest and unsynced lists may exist only on your device.
Report a catalog or content issue
To report incorrect information, a broken watch link, or inappropriate artwork or descriptions, email support with the title and where you saw the issue. Available titles may differ between the iOS app and website. Streaming availability can vary by region and provider.
Privacy and account deletion
For privacy questions or data requests, email privacy@mckittrick.co. For account deletion, read the request instructions below; visiting the page does not delete your account.
AnimeGems is made by McKittrick Studios, a McKittrick LLC company.